Common Questions
What hair types are your products suitable for?
Our products are designed to cater to all hair types, including straight, wavy, curly, and coily. Each product description includes details on the specific hair types it best suits.
Are your products cruelty-free and vegan?
Yes, all our products are cruelty-free, and many of them are also vegan. Please check the product labels and descriptions for specific details.
Do you offer products for color-treated hair?
Absolutely! We have a dedicated range of products formulated to protect and enhance color-treated hair.
How can I place an order?
You can place an order directly on our website. Simply add the desired products to your cart and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other popular payment gateways.
How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days for standard shipping.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times vary based on the destination.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
How do I exchange a product?
If you need to exchange a product, please contact our customer service team within 30 days of purchase. We will guide you through the exchange process.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.